Subscription Terms
Version 2026-10-01 · Helpm AI Inc.
Effective date: October 1, 2026 Last updated: October 1, 2026
These Subscription Terms are part of the Tutelox Terms of Service and apply when you start a free trial, purchase a subscription, or buy Decision Brief credits. Capitalized terms not defined here have the meanings given in the Terms of Service.
Key Terms at a Glance
- Your subscription renews automatically at the end of each billing period, and your free trial converts to a paid subscription, until you cancel.
- Cancel anytime online in Settings → Subscription. No need to email or call us.
- To avoid being charged after a free trial, cancel at least 24 hours before the trial ends. We email you 3 days before your trial ends.
- When you cancel, you keep access until the end of the period you have already paid for.
- Monthly fees are non-refundable except as described below. Annual plans can be refunded in full within 14 days of being charged.
- Purchased Decision Brief credits never expire. Monthly credits included in Pro+ do not roll over.
1. Plans and Prices
| Plan | Price | Billing | Includes |
|---|---|---|---|
| Free | $0 | — | Personalized daily work brief based on your birth chart, birth chart readings, and a short note for each task you add |
| Pro | $9.99 per month, or $59.99 per year | Charged at the start of each billing period | Everything in Free, plus detailed task guidance, all of the day's transits, a 7-day outlook, weekly review, calendar integration, evening check-ins |
| Pro+ | $19.99 per month, or $119.99 per year | Charged at the start of each billing period | Everything in Pro, plus 5 Decision Brief credits per billing month and additional features as described on our Pricing page |
| Credit pack (5) | $3.99 | One-time | 5 Decision Brief credits |
| Credit pack (15) | $9.99 | One-time | 15 Decision Brief credits |
All prices are in U.S. dollars and exclude applicable sales and use taxes, which will be shown before you pay. The features included in each plan are described on our Pricing page at the time of purchase.
2. Free Trials
2.1 Eligibility. Pro and Pro+ may be offered with a free trial (currently 7 days). Free trials are limited to one per person, and we may deny a trial if we reasonably believe you have already received one, including under a different email address.
2.2 Payment method required. You must provide a valid payment method to start a free trial. We will not charge it during the trial.
2.3 Conversion. Unless you cancel before the trial ends, your trial will automatically convert into a paid subscription, and we will charge your payment method the subscription price shown at sign-up (plus applicable tax) on the day the trial ends, and then at the start of each following billing period until you cancel.
2.4 Reminder. We will email you at least 3 days before your trial ends, reminding you of the date and amount of the upcoming charge and how to cancel.
2.5 Cancellation during a trial. If you cancel during a trial, your paid features end when the trial ends, and you will not be charged.
3. Automatic Renewal
3.1 By purchasing a subscription, you authorize us (through our payment processor, Stripe) to charge your payment method automatically at the start of each billing period — monthly or annually, depending on the plan you choose — at the then-current price plus applicable tax, until you cancel.
3.2 Confirmation. After you subscribe, we will email you a confirmation that includes the price, billing frequency, the date of your next charge, and how to cancel.
3.3 Annual renewal reminders. For annual subscriptions, we will email you between 15 and 30 days before each renewal date with the renewal date, amount, and how to cancel.
3.4 Accepted payment methods. We accept payment methods that settle immediately, such as credit and debit cards, Apple Pay, Google Pay, and Link. We do not accept delayed payment methods such as bank debits.
3.5 Payment method updates. If your card is updated or replaced, our payment processor may receive updated card information from your card network so that your subscription continues without interruption.
4. How to Cancel
4.1 Online, anytime. Go to Settings → Subscription → Cancel subscription. Cancellation takes effect immediately in our systems, and you will receive a confirmation email.
4.2 Access after cancellation. You will keep access to your paid features until the end of your current billing period. After that, your account will revert to the Free plan. Your data is not deleted when you cancel; to delete your data, delete your account (see our Privacy Policy).
4.3 Other ways to cancel. You may also cancel by emailing support@tutelox.com from the email address on your account with the subject line "Cancel my subscription." We will process email cancellations within one business day.
5. Refunds
5.1 Monthly subscriptions. Monthly subscription fees are non-refundable, and we do not provide refunds or credits for partial months, except as described in Sections 5.3 through 5.5 or where required by law.
5.2 Annual subscriptions. If you request a refund within 14 days after being charged for an annual subscription (including an annual renewal), we will refund the full amount. After 14 days, annual fees are non-refundable, except as required by law.
5.3 Forgotten trial conversions. If you did not use any paid features after your trial converted to a paid subscription and you contact us within 48 hours of the first charge, we will refund that charge and cancel your subscription.
5.4 Service problems. If a significant, prolonged outage or defect in the Service prevented you from using paid features, contact us and we will consider a prorated refund or credit.
5.5 Changes that reduce your plan. If we make a change that materially reduces the core features of a plan you have already paid for, we will offer a prorated refund for the unused portion of your current billing period.
5.6 How to request a refund. Email support@tutelox.com with the subject line "Refund request" from the email address on your account. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.
5.7 Where the law gives you more rights. Nothing in these Subscription Terms limits any right to a refund that you have under applicable law.
6. Decision Brief Credits
6.1 Use. Each Decision Brief uses one credit when it is successfully generated. If generation fails, or if we show you crisis resources instead of a Decision Brief, no credit is used.
6.2 Purchased credits never expire while your account is open and can be used whether or not you have a subscription.
6.3 Included monthly credits (Pro+) are added at the start of each billing month (including the first month of a free trial), do not roll over to the next month, and are used before purchased credits. They end when your Pro+ subscription ends.
6.4 Refunds. You may request a refund of a credit pack within 14 days of purchase if you have not used any credits from that pack. Used credits are non-refundable. Credits have no cash value, cannot be transferred or sold, and are forfeited if your account is deleted or terminated for violation of our Terms.
7. Changing Plans
7.1 Upgrades (for example, Pro to Pro+, or monthly to annual) take effect immediately. You will be charged a prorated amount for the remainder of your current billing period, and your next billing date may change. The amount will be shown before you confirm.
7.2 Downgrades (for example, Pro+ to Pro, or annual to monthly) take effect at the end of your current billing period.
8. Price Changes
We may change subscription prices. If we increase the price of your subscription, we will email you at least 30 days before the new price applies to you, and the new price will take effect at your next renewal after that notice period. If you do not want to pay the new price, you can cancel before it takes effect. Price increases never apply to a billing period you have already paid for.
9. Failed Payments
If a payment fails, we will notify you by email and retry the charge over approximately 7 days. During this 7-day grace period you keep access to your paid features, and you can update your payment method at any time in Settings → Subscription. If the payment still cannot be collected, your subscription will be cancelled and your account will revert to the Free plan. You can resubscribe at any time.
10. Taxes
Prices do not include taxes unless stated. We collect sales, use, or similar taxes where required by law, based on your billing address, and show the amount before you pay.
11. Chargebacks
If you believe you were charged in error, please contact us first at support@tutelox.com — we can usually resolve billing problems quickly. If you file a chargeback for a charge that was properly authorized under these Subscription Terms, we may suspend your paid features while the dispute is pending.
12. Promotions
Promotional prices, discount codes, and special offers are subject to the terms stated in the offer. Unless the offer says otherwise, after a promotional period ends your subscription will renew at the regular price then in effect, and we will tell you that price when you accept the offer.
13. Contact
Helpm AI Inc.
9878 W Belleview Ave, Denver, CO 80123, US
support@tutelox.com